Why have I been charged a ‘Long Length’ surcharge by DHL Parcel?
DHL Parcel surcharge any item that exceeds 1.2m in length [...]
Why has my parcel not been delivered the ‘next day?’
Whilst our carrier partners mostly deliver a 95<98% first time [...]
Why does the address cut off of the label?
When printing from a desktop printer and using A4 sticky [...]
What is an ‘emergency situation charge’
The Emergency Situation Surcharge (ESS) is a surcharge imposed by [...]
What is the difference between UPS Expedited, UPS Express Saver and UPS Express service options?
UPS Worldwide Standard: Delivery in 2-5 business days via road [...]
Why am I charged for ‘Registered’ (not sent) shipments?
Unless shipments are 'Void' (cancelled) on the portal, they will [...]
Why are we charged for a ‘Return to Sender?’
Should the outbound delivery be unsuccessful for whatever reason, all [...]
How much liability does my shipment have & what’s the cost for extended cover?
The level of liability all depends on the carrier (and [...]
What happens to items that cannot be delivered?
Items that cannot be delivered by the carrier, are mostly [...]
Where does RDS pass a city congestion charge?
RDS carrier partners charge and therefore RDS pass, a City [...]