Why are we charged for a ‘Return to Sender?’
Should the outbound delivery be unsuccessful for whatever reason, all [...]
How much liability does my shipment have & what’s the cost for extended cover?
The level of liability all depends on the carrier (and [...]
What happens to items that cannot be delivered?
Items that cannot be delivered by the carrier, are mostly [...]
Where does RDS pass a city congestion charge?
RDS carrier partners charge and therefore RDS pass, a City [...]
What is volumetric weight?
Volumetric weight, is a pricing technique used within commercial freight [...]
How do I find a Commodity code?
Customs agents, suppliers and advisers may be able to help, [...]
What are commodity codes?
These may also be referred to as: • Harmonised System [...]
What parcels can be dropped off or redirected to a ParcelShop?
There are some restrictions with our carrier partners, as to [...]
What is the RDS Arrangement Fee?
Where our customers request for additional carrier, customs, taxes and/or [...]
Why is my parcel status still showing as ‘Registered’?
Once the chosen carrier has received your item, whether that [...]