What is an ‘emergency situation charge’
The Emergency Situation Surcharge (ESS) is a surcharge imposed by [...]
What is the difference between UPS Expedited, UPS Express Saver and UPS Express service options?
UPS Worldwide Expedited: Delivery in 2-5 business days by the [...]
Why am I charged for ‘Registered’ (not sent) shipments?
Unless shipments are 'Void' (cancelled) on the portal, they will [...]
Why are we charged for a ‘Return to Sender?’
Should the outbound delivery be unsuccessful for whatever reason, all [...]
How much liability does my shipment have & what’s the cost for extended cover?
The level of liability all depends on the carrier (and [...]
What happens to items that cannot be delivered?
Items that cannot be delivered by the carrier, are mostly [...]
Where does RDS pass a city congestion charge?
RDS carrier partners charge and therefore RDS pass, a City [...]
What is volumetric weight?
Volumetric weight, is a pricing technique used within commercial freight [...]
How do I find a Commodity code?
Customs agents, suppliers and advisers may be able to help, [...]
What are commodity codes?
These may also be referred to as: • Harmonised System [...]