Daily shippers (or shippers with set days per week, i.e. Tue & Thu for example) will have an agreed daily collection window, as set up by RDS Global Solutions with our carrier partners.
For ‘ad-hoc’ shippers, please see as follows…
DHL Express: As long as your shipment is registered (from Concept) before 13:00, it should be collected by DHL Express the same afternoon.*
DHL Parcel (UKMail): As long as your shipment is registered (from Concept) before 13:00, it should be collected by DHL Parcel the same afternoon.*
DPD: As long as your shipment is registered (from Concept) before 11:45, it should be collected by DPD the same afternoon.*
Evri (C2C): As long as your shipment is registered (from Concept) before 23:59 it should be collected by Evri, the next day (Mon to Sat).
* Each carrier will only send 1 courier once, per day. i.e. If you register a shipment at 10:00 and DHL Parcel send a courier to collect at 11:00, there will be no further collection attempts until the next working day.
How frequently will RDS invoice us and what are their payment terms?David Drake2022-07-27T14:52:05+00:00
RDS are invoiced weekly by our carrier partners & suppliers, to enable us to vet those invoices the following week, against the information declared at the time of booking (by our customers), to ensure that what we have been invoiced, matches what we are expecting to be invoiced from our suppliers.
We then invoice our customers the following week, meaning two weeks have now passed since the original booking was placed, enabling us to pass any additional charges on the same invoice, that the original job should appear.
This also allows for our 14 day invoice query terms, to fall in line with our suppliers invoice query terms.
To summarise, bookings from our customers made in week one, we get invoiced in week two, at which point we run our invoice checks. When then invoice our customers in week three, with 14-day payment terms.
As 14 days have already passed from the booking date, our customers effectively enjoy 28-day payment terms.
Why is my parcel status still showing as ‘Registered’?David Drake2022-07-27T14:54:04+00:00
Where our customers request for additional carrier, customs, taxes and/or duties to be paid (immediately) by RDS (DDP) in order for the goods to be cleared and delivered much quicker, an arrangement fee of £5 or 5% of the total value of the invoice (whichever is the greater), will be added to the invoice.
Once received, additional carrier, customs, taxes & duties invoices are passed back to our customers at cost, with 7 day payment terms.
What parcels can be dropped off or redirected to a ParcelShop?David Drake2022-07-29T10:22:58+00:00
Should the outbound delivery be unsuccessful for whatever reason, all carriers charge for a ‘return to sender / consignor’ and is often, more expensive than the outbound shipping.
Why? Because the cost of a return (reverse logistics), is significantly greater than that of the outbound delivery, as 1. the item travels on its own without the consolidation of the outbound parcels and 2. every return is unique, as in the networks are not set up specifically to deliver each return.
Why am I charged for ‘Registered’ (not sent) shipments?David Drake2023-02-14T17:29:30+00:00
Customs agents, suppliers and advisers may be able to help, but the legal liability for applying the correct commodity code sits with the entity whose name is on the import documentation (“the importer of record”.)
It is important that you are satisfied the commodity code is correct, especially for large value items or items you import regularly because this dictates any tax liability and import/export controls.
Click on the UK tariff and click on “Start now”. Type either a description of the goods or the commodity code (or a part of the commodity code) into the search bar, to see the various options available. You also have the option to scroll down to look at the sections or use the A-Z tab.Select the relevant option – you may need to click on several layers until you find the relevant sub-codes.
Scroll down to see the applicable rate of duty on import into the UK:
The EU Tariff (known on Gov.UK as the Northern Ireland (EU) Tariff) currently provides more information than the UK Tariff – especially about whether you may need an import/export licence. It is prudent to also check the commodity code against the EU Tariff – as that is what any EU customer will need to reference. You can do this by clicking on the ‘Switch to Northern Ireland (EU) Tariff’ in the top left corner of the UK Tariff.
Click on the import tab, find the country the goods originate from or are going to, and see if any special measures/restrictions are in place.
What is volumetric weight?David Drake2022-10-21T11:33:44+00:00
Volumetric weight, is a pricing technique used within commercial freight transport, which uses an estimated weight that is calculated from the length, width and height of a package(s).
The shipping fee is then based upon the dimensional weight or the actual weight, whichever is greater.
Reason being, if only charged on weight, lightweight, low density packages become unprofitable for freight carriers due to the amount of space they take up in the lorry/aircraft/ship in proportion to their actual weight.
Volumetric weight is either calculated by multiplying the length, width and height of a parcel (in cm) and dividing that figure by 4000 for road services & 5000 for express air & UK domestic services.
It may also be calculated by its girth, with the following calculation: 1 x length + 2 x width + 2 x height.
Providing the correct dimensions are declared at the point of booking, the RDS portal will calculate and quote, based on the greater of the two measurements.
What happens to items that cannot be delivered?David Drake2022-09-01T10:56:26+00:00
Items that cannot be delivered by the carrier, are mostly returned to sender at an additional RTC (returned to consignor) cost. The reason being, is that the cost of the reverse logistics to get the item returned, is actually greater than the outbound cost for delivery.
Its the responsibility of the sender (consignor) to ensure all goods that are shipped are correctly addressed, with the receivers mobile and/or email address provided at the point of booking (to know when to expect the delivery and request necessary alternative delivery dates if not practical) and to ensure items are robustly packaged to withstand transit through a parcels network.
For more information on how to pack your parcels, please click here.
What is the difference between UPS Expedited, UPS Express Saver and UPS Express service options?David Drake2023-02-15T14:14:57+00:00
The Emergency Situation Surcharge (ESS) is a surcharge imposed by DHL Express, to reflect changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments.
As these surcharges are variable and therefore could change over time, RDS will pass this surcharge at cost on our invoice, in addition to the quoted rate on the portal, (as quoted on our rate card, the notification banner at the top of the booking portal and at the footer of our website (see below)) until further notice.
Whilst our carrier partners mostly deliver a 95<98% first time success rate, there are the occasional parcels (2<5 in 100) that can sometimes take a little longer, due to all of variables involved in getting your parcel to where it needs to get to.
Firstly, your collection driver will have many collection stops, following many delivery stops that morning, before getting back to his / her depot on time, to meet the last trailer.
This trailer will then need to get to the central hub in time for your parcel to be unloaded and then loaded to the relevant conveyor, passing through many ‘hands’ for your parcels onward journey.
This then needs to be loaded to the relevant trailer (assuming it has sorted & therefore loaded to the right trailer, otherwise this was cause a 24hr delay) and then line hauled to the delivery depot, in time for the delivery sort.
Once unloaded at the local delivery depot, your parcel will need to be sorted into the delivery drivers routes, often with 100+ other parcels / stops, for the courier to deliver, assuming no hold ups or issues on route.
Then, with all things being well, i.e. no punctures, vehicle breakdowns, motorway closures / severe traffic, adverse weather, security alerts, staff shortages / sickness etc, etc, your parcel ‘should’ arrive the next day, and even better, within the time slot estimated by the carrier, but as you’ll hopefully appreciate, there can be no guarantees.
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