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FAQs

FAQs2022-05-19T10:32:37+00:00
What is the cut off time for same day collection?2022-09-07T16:44:18+00:00

Daily shippers will have an agreed daily collection window, as set up by RDS Global Solutions with our carrier partners.

For ‘ad-hoc’ shippers, please see as follows…

DHL Express: As long as your shipment is registered (from Concept) before 13:00, it should be collected by DHL Express the same afternoon.*

DHL Parcel (UKMail): As long as your shipment is registered (from Concept) before 13:00, it should be collected by DHL Parcel the same afternoon.*

DPD: As long as your shipment is registered (from Concept) before 11:45, it should be collected by DPD the same afternoon.*

Evri (C2C): As long as your shipment is registered (from Concept) before 23:59 it should be collected by Evri, the next day (Mon to Sat).

* Each carrier will only send 1 courier once, per day. i.e. If you register a shipment at 10:00 and DHL Parcel send a courier to collect at 11:00, there will be no further collection attempts until the next working day.

How frequently will RDS invoice us and what are their payment terms?2022-07-27T14:52:05+00:00

RDS are invoiced weekly by our carrier partners & suppliers, to enable us to vet those invoices the following week, against the information declared at the time of booking (by our customers), to ensure that what we have been invoiced, matches what we are expecting to be invoiced from our suppliers.

We then invoice our customers the following week, meaning two weeks have now passed since the original booking was placed, enabling us to pass any additional charges on the same invoice, that the original job should appear.

This also allows for our 14 day invoice query terms, to fall in line with our suppliers invoice query terms.

To summarise, bookings from our customers made in week one, we get invoiced in week two, at which point we run our invoice checks. When then invoice our customers in week three, with 14-day payment terms.

As 14 days have already passed from the booking date, our customers effectively enjoy 28-day payment terms.

Why is my parcel status still showing as ‘Registered’?2022-07-27T14:54:04+00:00

Once the chosen carrier has received your item, whether that be the collection drivers scan or the depot receipt scan, the status on RDS will remain as ‘Registered’.

Only once the carrier has receipt of your item(s) by way of a scan, will they accept that they have received your item(s).

Without a scan, they will not accept receipt.

What is the RDS Arrangement Fee?2022-07-27T22:26:18+00:00

Where our customers request for additional carrier, customs, taxes and/or duties to be paid (immediately) by RDS (DDP) in order for the goods to be cleared and delivered much quicker, an arrangement fee of £5 or 5% of the total value of the invoice (whichever is the greater), will be added to the invoice.

Once received, additional carrier, customs, taxes & duties invoices are passed back to our customers at cost, with 7 day payment terms.

What parcels can be dropped off or redirected to a ParcelShop?2022-07-29T10:22:58+00:00

There are some restrictions with our carrier partners, as to what you can and cannot drop off to a ParcelShop.

Firstly, make sure that you measure and weigh your parcel accurately to ensure that your parcel isn’t rejected by the shop because it doesn’t meet the below criteria.

You can send up to 25kg and no one side of your parcel must exceed 120cm and the other two sides cannot exceed 50cm.

  1. Your parcel must be no bigger than 60cm x 60cm x 60cm
  2. No one side of your parcel must exceed 120cm
  3. It cannot weight more than 20kg
  4. You cannot drop off any prohibited items at a ParcelShop
What are commodity codes?2022-07-29T10:30:04+00:00

These may also be referred to as:

• Harmonised System Codes (HS Codes) = first 6 digits of a Commodity Code, used worldwide.
• Tariff Headings / Codes
• CN or Classification Codes

The UK Commodity Code is a 10-digit number used to classify goods at the point of entry into the UK or worldwide, whereas the code used for exports is 8 digits long.

It is used to determine what duty is payable, whether to apply Rules of Origin and what regulatory requirements exist. Identifying the correct commodity code is crucial.

Where does RDS pass a city congestion charge?2022-08-11T13:17:17+00:00

RDS carrier partners charge and therefore RDS pass, a City Congestion Charge for all consignments to postcodes commencing:

E1 6, E1 7, E1 8, EC1, EC2, EC3, EC4, N1, NW1 , SE1, SE11, SW1, W1, W2, WC1, WC2

How do I find a Commodity code?2022-07-29T10:44:21+00:00

Customs agents, suppliers and advisers may be able to help, but the legal liability for applying the correct commodity code sits with the entity whose name is on the import documentation (“the importer of record”.)

It is important that you are satisfied the commodity code is correct, especially for large value items or items you import regularly because this dictates any tax liability and import/export controls.

The screenshots below explain how a Commodity Code can be checked in the UK Tariff.

Finding commodity codes for imports into or exports out of the UK is worth referring to if you are having difficulties identifying a Commodity Code. It includes a link to guidance on a variety of goods that are hard to classify, including:

  • Computers and software
  • Audio and video equipment
  • Plastics
  • Pharmaceutical products
  • Organic chemicals

How to find or check a Commodity Code in the UK Tariff

  1. Contact the supplier of the goods and ask them for the Commodity Code. If the HS Code is provided this will consist of 6 digits, which will be the start of the UK Commodity Code.
  2. You should always check the Commodity Code using the Check UK Trade Tariffs service, especially for purchases of a significant value.
  3. Click on the UK tariff and click on “Start now”. Type either a description of the goods or the commodity code (or a part of the commodity code) into the search bar, to see the various options available. You also have the option to scroll down to look at the sections or use the A-Z tab.Image showing the trade tariff commmodity code checker with the word reagents in the search box.Select the relevant option – you may need to click on several layers until you find the relevant sub-codes.

    Scroll down to see the applicable rate of duty on import into the UK:

  4. The EU Tariff (known on Gov.UK as the Northern Ireland (EU) Tariff) currently provides more information than the UK Tariff – especially about whether you may need an import/export licence. It is prudent to also check the commodity code against the EU Tariff – as that is what any EU customer will need to reference.  You can do this by clicking on the ‘Switch to Northern Ireland (EU) Tariff in the top left corner of the UK Tariff.
  5. Click on the import tab, find the country the goods originate from or are going to, and see if any special measures/restrictions are in place.
What is volumetric weight?2022-07-30T11:13:54+00:00

Volumetric weight, is a pricing technique used within commercial freight transport, which uses an estimated weight that is calculated from the length, width and height of a package(s).

The shipping fee is then based upon the dimensional weight or the actual weight, whichever is greater.

Reason being, if only charged on weight, lightweight, low density packages become unprofitable for freight carriers due to the amount of space they take up in the lorry/aircraft/ship in proportion to their actual weight.

Volumetric weight is either calculated by multiplying the length, width and height of a parcel (in cm) and dividing that figure by 5000 for road services & 4000 for express air & UK domestic services.

It may also be calculated by its girth, with the following calculation: 1 x length + 2 x width + 2 x height.

Providing the correct dimensions are declared at the point of booking, the RDS portal will calculate and quote, based on the greater of the two measurements.

What happens to items that cannot be delivered?2022-09-01T10:56:26+00:00

Items that cannot be delivered by the carrier, are mostly returned to sender at an additional RTC (returned to consignor) cost. The reason being, is that the cost of the reverse logistics to get the item returned, is actually greater than the outbound cost for delivery.

Its the responsibility of the sender (consignor) to ensure all goods that are shipped are correctly addressed, with the receivers mobile and/or email address provided at the point of booking (to know when to expect the delivery and request necessary alternative delivery dates if not practical) and to ensure items are robustly packaged to withstand transit through a parcels network.

For more information on how to pack your parcels, please click here.

How much liability does my shipment have & what’s the cost for extended cover?2022-09-13T14:52:27+00:00

The level of liability all depends on the carrier (and their Terms & Conditions), the service requested and the product(s)/item(s) sent.

For extended liability shipments, these need to be booked via the RDS Customer Care team: care@rds-group.co.uk
The cost for which, is highlighted below..

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