FAQs Archive - RDS Global Solutions

Q: How much liability does my shipment have & what's the cost for extended cover?

The level of liability all depends on the carrier (and their Terms & Conditions), the service requested and the product(s)/item(s) sent. For extended liability shipments, these need to be booked via the RDS Customer Care team: care@rds-group.co.uk The cost for which, is highlighted below..

Q: What happens to items that cannot be delivered?

Items that cannot be delivered by the carrier, are mostly returned to sender at an additional RTC (returned to consignor) cost. The reason being, is that the cost of the reverse logistics to get the item returned, is actually greater than the outbound cost for delivery. Its the responsibility of the sender (consignor) to ensure all goods that are shipped are correctly addressed, with the receivers mobile and/or email address provided at the point of booking (to know when to expect the delivery and request necessary alternative delivery dates if not practical) and to ensure items are robustly packaged to withstand transit through a parcels network. For more information on how to pack your parcels, please click here .

Q: Where does RDS pass a city congestion charge?

RDS carrier partners charge and therefore RDS pass, a City Congestion Charge for all consignments to postcodes commencing: E1 6, E1 7, E1 8, EC1, EC2, EC3, EC4, N1, NW1 , SE1, SE11, SW1, W1, W2, WC1, WC2

Q: What are commodity codes?

These may also be referred to as: • Harmonised System Codes (HS Codes) = first 6 digits of a Commodity Code, used worldwide. • Tariff Headings / Codes • CN or Classification Codes The UK Commodity Code is a 10-digit number used to classify goods at the point of entry into the UK or worldwide, whereas the code used for exports is 8 digits long. It is used to determine what duty is payable, whether to apply Rules of Origin and what regulatory requirements exist. Identifying the correct commodity code is crucial.