Hermes Lost In Transit Form

Please fill out the form below.

Email Address*

Client Reference Number

Any internal reference numbers if you want to record for future analysis

Brand Name

Any internal brand names if you want to record for future analysis

Hermes Barcode*

The original Hermes 16 digit barcode

Order Number

Any internal order numbers if you want to record for future analysis

Customer Name*

Due to GDPR the customer name should not be included. Instead replace with the words “CUSTOMER NAME”

Postcode*

Details of the customer's postcode used to aid validation

DOR Letter Date*

When DOR is sent to Claims Evidence, please provide the date you issued the DOR letter to the customer

Any Client or Customer Comments*

Any comments you wish to submit for review

Parcel Value*

The 'cost' price of the item you are claiming for

Product Category*

The high level category for the item i.e. ‘Clothing and Accessories – Footwear’

Product Description*

The detailed description of the item i.e. ‘brown size 5 boots’

Lost or Damaged*

Detail of the type of claim you are submitting

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